Customereye

Future plc

Media & Contentfuturepublishing.co.uk

Review data last updated .

Based on public reviews and response behavior.

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57 reviews over 2,758 days (about 0.6 per month). Busiest month: 5% of reviews. Languages: en 100%.

Overall Score

21/100
Short observation window (2758 days)
1.14 ★ average rating · 57 reviews
21/100 from 57 reviews over 1 months, limited confidence. trend not shown: window under six months.

Media & Content average: score 61.5, rating 4.08 stars, reply rate 32.3%, over 1,059 ranked companies · benchmark 24 Oct 2026

Score

21.3

Industry average 61.5

40.2 below average

Rating

1.14

Industry average 4.08

2.94 below average

Reply rate

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Industry average 32.3%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#1032of 1059 ranked in Media & Content
Top 97% · Bottom Tier
#1 (best)#1059 (worst)
#1030Peer
#1031Peer
#1032This company
#1033Peer
#1034Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

25% of reviews positive, 74% negative

25%
positive
  • Positive25%
  • Neutral2%
  • Negative74%

Sentiment Balance

Covering February 2024 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 1 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Communication
Hidden
Pricing
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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