Customereye

Boots Hearingcare

Healthcare & Medical • United Kingdomwww.bootshearingcare.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
−1.4 vs. last month4.75 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#359of 615
Top 58% · Mid Pack
#1 (best)#615 (worst)
#357Peer
#358Peer
#359This company
#360Peer
#361Peer

Overall Customer Sentiment

Mid Pack

82% of reviews positive, 16% negative

82%
positive
  • Positive82%
  • Neutral3%
  • Negative16%

Sentiment Balance

Covering December 2024 — 91 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 17% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
33.8%
Product Quality
15.7%
Loyalty
11.9%
Pricing
9.1%
Onboarding
7.8%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 3.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW22/100
22/100
signal score
  • Built from a negative-review share of 22.0% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
89.2%
4
4.8%
3
1.2%
2
1.3%
1
3.5%

Based on 600 analyzed reviews.

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