Officialrapidtests

Healthcare & Medical • United Kingdomofficialrapidtests.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

4.29 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#483of 615

Top 79% · Bottom Tier

#1 (best)#615 (worst)

#481Peer

#482Peer

#483This company

#484Peer

#485Peer

Overall Customer Sentiment

Below Average

73% of reviews positive, 26% negative

73%

positive

Positive73%
Neutral1%
Negative26%

Sentiment Balance

Covering November 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 588 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.1%

Response Speed

15.9%

Communication

13.5%

Delivery Shipping

11.5%

Loyalty

10.4%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 13.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH57/100

57/100

signal score

•Built from a negative-review share of 26.0% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

76.3%

4★

6.8%

3★

1.0%

2★

1.2%

1★

14.7%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 11.8% in the three months before that.

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