Customereye

Beyond Television

Appliances & Home Electronics • United Kingdomwww.beyondtelevision.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
+4.7 vs. last month4.79 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#71of 189
Top 38% · Upper Half
#1 (best)#189 (worst)
#69Peer
#70Peer
#71This company
#72Peer
#73Peer

Overall Customer Sentiment

Above Average

84% of reviews positive, 15% negative

84%
positive
  • Positive84%
  • Neutral1%
  • Negative15%

Sentiment Balance

Covering November 2024 — 19 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 26% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.7%
Product Quality
15.9%
Customer Support
15.7%
Pricing
12.9%
Response Speed
11.9%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW19/100
19/100
signal score
  • Built from a negative-review share of 17.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
90.3%
4
5.3%
3
0.8%
2
0.5%
1
3.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 94.0% of reviews in the last three months were positive, compared with 95.6% in the three months before that.

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