Betterlife from LloydsPharmacy

Healthcare & Medical • United Kingdomwww.betterlifehealthcare.com

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

65/100

−5.7 vs. last month4.43 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#119of 615

Top 19% · Top Tier

#1 (best)#615 (worst)

#117Peer

#118Peer

#119This company

#120Peer

#121Peer

Overall Customer Sentiment

Category Leader

78% of reviews positive, 21% negative

78%

positive

Positive78%
Neutral2%
Negative21%

Sentiment Balance

Covering April 2019 — 73 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 19% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2019.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.3%

Customer Support

15.3%

Product Quality

14.5%

Response Speed

11.1%

Loyalty

9.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 4.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100

34/100

signal score

•Built from a negative-review share of 29.7% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

75.8%

4★

10.0%

3★

3.7%

2★

2.8%

1★

7.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 92.2% of reviews in the last three months were positive, compared with 95.0% in the three months before that.

Unlock full insights