Bell

Mobile & Telecomwww.bell.ca

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

38/100

−6.0 vs. last month3.28 ★ average rating · 1,148 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#92of 114

Top 81% · Bottom Tier

#1 (best)#114 (worst)

#90Peer

#91Peer

#92This company

#93Peer

#94Peer

Overall Customer Sentiment

Below Average

50% of reviews positive, 48% negative

50%

positive

Positive50%
Neutral1%
Negative48%

Sentiment Balance

Covering August 2026 — 51 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 14% of reviews in this period, with 84% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,087 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.7%

Pricing

14.6%

Product Quality

14.1%

Delivery Shipping

11.7%

Loyalty

10.9%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 19.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH83/100

83/100

signal score

•Built from a negative-review share of 48.2% across this company's analyzed reviews.
•12 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating

5★

52.9%

4★

2.7%

3★

2.8%

2★

3.0%

1★

38.7%

Based on 1,148 analyzed reviews. Sentiment is slipping: 17.9% of reviews in the last three months were positive, compared with 23.4% in the three months before that.

Unlock full insights