Telstra

Mobile & Telecom • United Stateswww.telstra.com.au

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

35/100

1.33 ★ average rating · 661 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#98of 114

Top 86% · Bottom Tier

#1 (best)#114 (worst)

#96Peer

#97Peer

#98This company

#99Peer

#100Peer

Overall Customer Sentiment

Below Average

22% of reviews positive, 77% negative

22%

positive

Positive22%
Neutral1%
Negative77%

Sentiment Balance

Covering December 2025 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 629 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2025.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.5%

Communication

15.5%

Loyalty

14.1%

Problem Resolution

11.2%

Response Speed

10.4%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 21.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH87/100

87/100

signal score

•Built from a negative-review share of 77.2% across this company's analyzed reviews.
•16 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.3avg rating

5★

6.5%

4★

0.9%

3★

0.8%

2★

2.9%

1★

89.0%

Based on 661 analyzed reviews. Sentiment is improving: 40.0% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

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