Based on public reviews and response behavior.
600 reviews over 1,020 days (about 18 per month). Busiest month: 5% of reviews.
Mobile & Telecom average: score 53.6, rating 3.66 stars, reply rate 35.1%, over 422 ranked companies · benchmark 9 Oct 2026
Score
20.8
Industry average 53.6
32.8 below average
Rating
1.26
Industry average 3.66
2.40 below average
Reply rate
—
Industry average 35.1%
not measured
Among ranked Mobile & Telecom companies
Only companies with enough recent, scoreable reviews are ranked.
22% of reviews positive, 76% negative
Covering October 2024 — 30 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 37% of reviews in this period, with 60% negative and 3% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 422 ranked companies in Mobile & Telecom (benchmark 9 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around pricing scores -0.242 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 20.8 sits in the bottom quarter of about 400 ranked Mobile & Telecom companies (25th percentile: 41, median: 54). The weakest topic and the reply rate are the two levers that move this score fastest.
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