BBC

Media & Content • United Stateswww.bbc.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

39/100

−10.2 vs. last month1.52 ★ average rating · 1,150 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#158of 172

Top 92% · Bottom Tier

#1 (best)#172 (worst)

#156Peer

#157Peer

#158This company

#159Peer

#160Peer

Overall Customer Sentiment

Below Average

24% of reviews positive, 74% negative

24%

positive

Positive24%
Neutral2%
Negative74%

Sentiment Balance

Covering August 2026 — 20 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 10% of reviews in this period, with 85% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,140 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

22.2%

Customer Support

18.0%

Pricing

16.4%

Product Quality

14.7%

Communication

7.1%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 22.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH94/100

94/100

signal score

•Built from a negative-review share of 74.1% across this company's analyzed reviews.
•11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.5avg rating

5★

8.2%

4★

1.7%

3★

3.7%

2★

6.5%

1★

79.9%

Based on 1,150 analyzed reviews. Sentiment is holding steady: 24.4% of reviews in the last three months were positive, compared with 21.7% in the three months before that.

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