BiggerBooks

Media & Content • United Stateswww.biggerbooks.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

38/100

3.26 ★ average rating · 526 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#160of 172

Top 93% · Bottom Tier

#1 (best)#172 (worst)

#158Peer

#159Peer

#160This company

#161Peer

#162Peer

Overall Customer Sentiment

Below Average

52% of reviews positive, 46% negative

52%

positive

Positive52%
Neutral3%
Negative46%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 485 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

28.5%

Response Speed

13.5%

Pricing

11.7%

Product Quality

10.5%

Communication

8.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 28.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH86/100

86/100

signal score

•Built from a negative-review share of 50.7% across this company's analyzed reviews.
•18 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating

5★

48.1%

4★

6.7%

3★

4.8%

2★

4.6%

1★

35.9%

Based on 526 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 54.5% in the three months before that.

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