Customereye

Backwater Reptiles

Pet Products & Supplies • United Stateswww.backwaterreptiles.com

Review data last updated .

Based on public reviews and response behavior.

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544 reviews over 2,871 days (about 5.8 per month). Busiest month: 7% of reviews. Languages: en 100%, ca 0%, unknown 0%.

Overall Score

53/100
+11.4 vs. last month3.12 ★ average rating · 544 reviews
53/100 from 544 reviews over 50 months, high confidence.

Pet Products & Supplies average: score 65.0, rating 4.38 stars, reply rate 37.2%, over 833 ranked companies · benchmark 30 Oct 2026

Score

52.7

Industry average 65.0

12.3 below average

Rating

3.12

Industry average 4.38

1.26 below average

Reply rate

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Industry average 37.2%

not measured

Competitive Performance Rank

Among ranked Pet Products & Supplies companies

#683of 833 ranked in Pet Products & Supplies
Top 82% · Bottom Tierup 27 from last month
#1 (best)#833 (worst)
#681Peer
#682Peer
#683This company
#684Peer
#685Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

56% of reviews positive, 44% negative

56%
positive
  • Positive56%
  • Neutral0%
  • Negative44%

Sentiment Balance

Covering July 2026 — 7 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Loyalty
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Customer Support
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Product Quality
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Response Speed
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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