Baby & Co

Apparel & Fashion • United Kingdomwww.babyandco.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

4.42 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#195of 330

Top 59% · Mid Pack

#1 (best)#330 (worst)

#193Peer

#194Peer

#195This company

#196Peer

#197Peer

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 20% negative

80%

positive

Positive80%
Neutral1%
Negative20%

Sentiment Balance

Covering November 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.5%

Customer Support

14.4%

Response Speed

14.3%

Product Quality

14.0%

Loyalty

10.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 7.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100

43/100

signal score

•Built from a negative-review share of 18.3% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

79.5%

4★

5.8%

3★

2.5%

2★

1.5%

1★

10.7%

Based on 600 analyzed reviews. Sentiment is slipping: 79.4% of reviews in the last three months were positive, compared with 87.5% in the three months before that.

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