Audio Affair

Appliances & Home Electronics • United Kingdomwww.audioaffair.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

+2.3 vs. last month4.84 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#81of 189

Top 43% · Upper Half

#1 (best)#189 (worst)

#79Peer

#80Peer

#81This company

#82Peer

#83Peer

Overall Customer Sentiment

Above Average

82% of reviews positive, 17% negative

82%

positive

Positive82%
Neutral1%
Negative17%

Sentiment Balance

Covering November 2024 — 25 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 84% of reviews in this period, with 12% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

19.1%

Customer Support

16.4%

Product Quality

15.1%

Response Speed

15.1%

Loyalty

10.6%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM24/100

24/100

signal score

•Built from a negative-review share of 22.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

92.8%

4★

3.3%

3★

1.0%

2★

0.7%

1★

2.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 96.9% of reviews in the last three months were positive, compared with 99.0% in the three months before that.

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