Association of Learning

Professional Certification & Skills • United Kingdomwww.associationoflearning.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

56/100

−11.9 vs. last month4.74 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#144of 281

Top 51% · Mid Pack

#1 (best)#281 (worst)

#142Peer

#143Peer

#144This company

#145Peer

#146Peer

Overall Customer Sentiment

Mid Pack

90% of reviews positive, 11% negative

90%

positive

Positive90%
Neutral0%
Negative11%

Sentiment Balance

Covering November 2024 — 21 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 19% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.8%

Onboarding

17.4%

Product Quality

14.1%

Response Speed

12.7%

Loyalty

11.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM23/100

23/100

signal score

•Built from a negative-review share of 17.3% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

88.5%

4★

6.2%

3★

0.8%

2★

0.2%

1★

4.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 95.3% of reviews in the last three months were positive, compared with 91.2% in the three months before that.

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