Customereye

Sprintzeal

Professional Certification & Skills • United Statessprintzeal.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

55/100
−10.0 vs. last month4.43 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#175of 281
Top 62% · Mid Pack
#1 (best)#281 (worst)
#173Peer
#174Peer
#175This company
#176Peer
#177Peer

Overall Customer Sentiment

Mid Pack

85% of reviews positive, 14% negative

85%
positive
  • Positive85%
  • Neutral1%
  • Negative14%

Sentiment Balance

Covering September 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
24.2%
Customer Support
23.8%
Loyalty
15.7%
Onboarding
7.7%
Pricing
7.6%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 2.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW9/100
9/100
signal score
  • Built from a negative-review share of 15.0% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
68.5%
4
19.0%
3
5.3%
2
1.2%
1
6.0%

Based on 600 analyzed reviews. Sentiment is improving: 82.8% of reviews in the last three months were positive, compared with 65.4% in the three months before that.

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