Based on public reviews and response behavior.
600 reviews over 9 days (about 2029 per month). Busiest month: 100% of reviews — one month dominates this sample.
General Retail & Marketplaces average: score 61.9, rating 4.19 stars, reply rate 35.3%, over 2,553 ranked companies · benchmark 10 Oct 2026
Score
42.4
Industry average 61.9
19.5 below average
Rating
4.02
Industry average 4.19
0.17 below average
Reply rate
—
Industry average 35.3%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
63% of reviews positive, 34% negative
Covering November 2024 — 600 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 34% negative and 3% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,553 ranked companies in General Retail & Marketplaces (benchmark 10 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.259 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.113). Review the worst months in the trend data to identify specific operational or product issues.
Included in the full report
Unlock the full report — $4.99