Customereye

Victoria Regalia

General Retail & Marketplaces • United Kingdomvictoriaregalia.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
+25.4 vs. last month4.67 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#258of 359
Top 72% · Mid Pack
#1 (best)#359 (worst)
#256Peer
#257Peer
#258This company
#259Peer
#260Peer

Overall Customer Sentiment

Mid Pack

72% of reviews positive, 27% negative

72%
positive
  • Positive72%
  • Neutral1%
  • Negative27%

Sentiment Balance

Covering December 2024 — 8 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.5%
Product Quality
19.5%
Response Speed
15.2%
Customer Support
14.1%
Loyalty
7.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 4.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100
26/100
signal score
  • Built from a negative-review share of 35.7% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
86.7%
4
3.8%
3
3.7%
2
1.0%
1
4.8%

Based on 600 analyzed reviews. Sentiment is improving: 94.2% of reviews in the last three months were positive, compared with 89.1% in the three months before that.

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