Customereye

Aquatics Online

Pet Products & Supplies • United Kingdomwww.aquatics-online.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

49/100
−8.3 vs. last month4.60 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#234of 263
Top 89% · Bottom Tier
#1 (best)#263 (worst)
#232Peer
#233Peer
#234This company
#235Peer
#236Peer

Overall Customer Sentiment

Below Average

74% of reviews positive, 25% negative

74%
positive
  • Positive74%
  • Neutral2%
  • Negative25%

Sentiment Balance

Covering September 2015 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2015.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
20.6%
Loyalty
14.4%
Customer Support
14.2%
Response Speed
13.3%
Pricing
11.2%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100
43/100
signal score
  • •Built from a negative-review share of 25.7% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5★
80.0%
4★
9.7%
3★
3.8%
2★
3.3%
1★
3.2%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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