Customereye

Hugo & Hudson Limited

Pet Products & Supplies • United Kingdomhugohudson.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

56/100
4.64 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#144of 263
Top 55% · Mid Pack
#1 (best)#263 (worst)
#142Peer
#143Peer
#144This company
#145Peer
#146Peer

Overall Customer Sentiment

Mid Pack

88% of reviews positive, 11% negative

88%
positive
  • Positive88%
  • Neutral1%
  • Negative11%

Sentiment Balance

Covering June 2024 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
25.5%
Delivery Shipping
18.0%
Customer Support
13.8%
Loyalty
12.2%
Response Speed
12.2%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW10/100
10/100
signal score
  • •Built from a negative-review share of 17.7% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5★
87.5%
4★
3.5%
3★
0.8%
2★
1.7%
1★
6.5%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 81.8% in the three months before that.

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