Pet Supermarket

Pet Products & Supplies • GBwww.pet-supermarket.co.uk

Review data last updated August 13, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

−22.1 vs. last month2.98 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#227of 263

Top 86% · Bottom Tier

#1 (best)#263 (worst)

#225Peer

#226Peer

#227This company

#228Peer

#229Peer

Overall Customer Sentiment

Below Average

39% of reviews positive, 60% negative

39%

positive

Positive39%
Neutral1%
Negative60%

Sentiment Balance

Covering July 2026 — 34 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 27% of reviews in this period, with 71% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

29.2%

Response Speed

12.0%

Customer Support

10.4%

Pricing

9.8%

Loyalty

9.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 29.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH95/100

95/100

signal score

•Built from a negative-review share of 59.9% across this company's analyzed reviews.
•14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.0avg rating

5★

38.1%

4★

7.1%

3★

7.3%

2★

10.2%

1★

37.3%

Based on 1,000 analyzed reviews. Sentiment is slipping: 54.7% of reviews in the last three months were positive, compared with 63.6% in the three months before that.

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