Customereye

Airport Center

Automotive & Mobility • United Stateswww.airportcenterparking.org

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
3.54 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#109of 265
Top 41% · Upper Half
#1 (best)#265 (worst)
#107Peer
#108Peer
#109This company
#110Peer
#111Peer

Overall Customer Sentiment

Above Average

48% of reviews positive, 51% negative

48%
positive
  • Positive48%
  • Neutral1%
  • Negative51%

Sentiment Balance

Covering October 2019 — 14 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 36% of reviews in this period, with 64% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 588 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2019.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
18.4%
Response Speed
14.8%
Customer Support
13.8%
Product Quality
12.0%
Pricing
10.5%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 18.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH79/100
79/100
signal score
  • Built from a negative-review share of 53.7% across this company's analyzed reviews.
  • 5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating
5
35.0%
4
21.5%
3
18.0%
2
13.5%
1
12.0%

Based on 600 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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