Based on public reviews and response behavior.
200 reviews over 73 days (about 83 per month). Busiest month: 63% of reviews — one month dominates this sample. Languages: en 100%.
Home & Living average: score 66.9, rating 4.46 stars, reply rate 45.8%, over 5,116 ranked companies · benchmark 15 Oct 2026
Score
64.2
Industry average 66.9
2.7 below average
Rating
3.85
Industry average 4.46
0.61 below average
Reply rate
—
Industry average 45.8%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
67% of reviews positive, 33% negative
Covering September 2026 — 18 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 22% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 5,116 ranked companies in Home & Living (benchmark 15 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.235 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 99% of reviews against an industry average of 46%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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