The Sofa Shop

Home & Living • United Kingdomsofa-shop.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

71/100

−2.3 vs. last month4.65 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#29of 675

Top 4% · Top Tier

#1 (best)#675 (worst)

#27Peer

#28Peer

#29This company

#30Peer

#31Peer

Overall Customer Sentiment

Category Leader

88% of reviews positive, 11% negative

88%

positive

Positive88%
Neutral0%
Negative11%

Sentiment Balance

Covering November 2024 — 54 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 87% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

20.3%

Customer Support

17.5%

Product Quality

17.1%

Loyalty

11.9%

Response Speed

7.7%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW9/100

9/100

signal score

•Built from a negative-review share of 9.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

87.8%

4★

3.7%

3★

0.7%

2★

1.5%

1★

6.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 93.1% of reviews in the last three months were positive, compared with 90.7% in the three months before that.

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