Customereye

Synoshi

Home & Living • United Statessynoshi.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

42/100
+4.2 vs. last month4.17 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#601of 675
Top 89% · Bottom Tier
#1 (best)#675 (worst)
#599Peer
#600Peer
#601This company
#602Peer
#603Peer

Overall Customer Sentiment

Below Average

60% of reviews positive, 37% negative

60%
positive
  • Positive60%
  • Neutral4%
  • Negative37%

Sentiment Balance

Covering December 2024 — 116 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 61% of reviews in this period, with 35% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
24.4%
Delivery Shipping
23.9%
Product Quality
11.1%
Response Speed
10.9%
Pricing
8.1%

Most feedback concerns Onboarding.

The most common complaint theme is Delivery Shipping, making up 23.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100
56/100
signal score
  • Built from a negative-review share of 50.3% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
49.8%
4
35.7%
3
5.0%
2
1.2%
1
8.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 91.6% of reviews in the last three months were positive, compared with 88.3% in the three months before that.

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