Based on public reviews and response behavior.
600 reviews over 161 days (about 113 per month). Busiest month: 30% of reviews.
Home & Living average: score 66.9, rating 4.46 stars, reply rate 45.9%, over 5,066 ranked companies · benchmark 14 Oct 2026
Score
41.9
Industry average 66.9
25.0 below average
Rating
4.17
Industry average 4.46
0.29 below average
Reply rate
—
Industry average 45.9%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
60% of reviews positive, 37% negative
Covering December 2024 — 116 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 61% of reviews in this period, with 35% negative and 3% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 5,066 ranked companies in Home & Living (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around loyalty scores -0.230 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 41.9 sits in the bottom quarter of about 5,100 ranked Home & Living companies (25th percentile: 57, median: 68). The weakest topic and the reply rate are the two levers that move this score fastest.
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