Customereye

Ailova·Care (formerly SupportNex)

Computers & Hardwarewww.ailovacare.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

185 reviews over 89 days (about 63 per month). Busiest month: 45% of reviews. Languages: fr 35%, de 31%, en 27%.

Overall Score

64/100
Short observation window (89 days)
+1.1 vs. last month4.72 ★ average rating · 185 reviews
64/100 from 185 reviews over 4 months, moderate confidence. trend not shown: window under six months.

Computers & Hardware average: score 61.9, rating 4.30 stars, reply rate 33.3%, over 271 ranked companies · benchmark 30 Oct 2026

Score

64.0

Industry average 61.9

2.1 above average

Rating

4.72

Industry average 4.30

0.42 above average

Reply rate

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Industry average 33.3%

not measured

Competitive Performance Rank

Among ranked Computers & Hardware companies

#121of 271 ranked in Computers & Hardware
Top 45% · Upper Halfup 86 from last month
#1 (best)#271 (worst)
#119Peer
#120Peer
#121This company
#122Peer
#123Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

26% of reviews positive, 73% negative

26%
positive
  • Positive26%
  • Neutral1%
  • Negative73%

Sentiment Balance

Covering October 2026 — 52 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 29% of reviews in this period, with 71% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Based on 4 months of reviews, too short to read a trend

Reviews are mostly in French

Theme Distribution

Share of theme mentions

Customer Support
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Problem Resolution
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Response Speed
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Product Quality
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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