The iOutlet

Computers & Hardware • United Kingdomtheioutlet.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

55/100

−11.3 vs. last month4.78 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#48of 127

Top 38% · Upper Half

#1 (best)#127 (worst)

#46Peer

#47Peer

#48This company

#49Peer

#50Peer

Overall Customer Sentiment

Above Average

86% of reviews positive, 13% negative

86%

positive

Positive86%
Neutral2%
Negative13%

Sentiment Balance

Covering November 2024 — 45 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 69% of reviews in this period, with 31% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

15.5%

Communication

15.0%

Customer Support

14.3%

Delivery Shipping

13.4%

Loyalty

11.6%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW18/100

18/100

signal score

•Built from a negative-review share of 15.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

87.7%

4★

8.5%

3★

0.3%

2★

1.2%

1★

2.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 96.2% of reviews in the last three months were positive, compared with 97.3% in the three months before that.

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