Zilkee

Computers & Hardware • United Stateszilkee.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

40/100

4.31 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#114of 127

Top 90% · Bottom Tier

#1 (best)#127 (worst)

#112Peer

#113Peer

#114This company

#115Peer

#116Peer

Overall Customer Sentiment

Below Average

53% of reviews positive, 43% negative

53%

positive

Positive53%
Neutral4%
Negative43%

Sentiment Balance

Covering October 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.8%

Response Speed

14.6%

Product Quality

12.3%

Customer Support

11.2%

Onboarding

10.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Loyalty, making up 8.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH53/100

53/100

signal score

•Built from a negative-review share of 51.3% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

68.7%

4★

16.2%

3★

3.7%

2★

0.7%

1★

10.8%

Based on 600 analyzed reviews. Sentiment is improving: 25.0% of reviews in the last three months were positive, compared with 20.0% in the three months before that.

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