Customereye

Aelfric Eden

Apparel & Fashion • United Stateswww.aelfriceden.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
−4.1 vs. last month4.55 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#235of 330
Top 71% · Mid Pack
#1 (best)#330 (worst)
#233Peer
#234Peer
#235This company
#236Peer
#237Peer

Overall Customer Sentiment

Mid Pack

73% of reviews positive, 26% negative

73%
positive
  • Positive73%
  • Neutral1%
  • Negative26%

Sentiment Balance

Covering October 2024 — 31 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 68% of reviews in this period, with 29% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
21.4%
Response Speed
15.4%
Delivery Shipping
15.2%
Product Quality
12.1%
Communication
11.2%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 3.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100
26/100
signal score
  • Built from a negative-review share of 24.3% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
85.3%
4
4.2%
3
0.2%
2
1.2%
1
9.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 92.0% of reviews in the last three months were positive, compared with 91.5% in the three months before that.

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