Customereye

Activia

Professional Certification & Skills • United Kingdomwww.activia.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

55/100
+4.9 vs. last month4.59 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#169of 281
Top 60% · Mid Pack
#1 (best)#281 (worst)
#167Peer
#168Peer
#169This company
#170Peer
#171Peer

Overall Customer Sentiment

Mid Pack

88% of reviews positive, 12% negative

88%
positive
  • Positive88%
  • Neutral0%
  • Negative12%

Sentiment Balance

Covering March 2020 — 16 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 94% of reviews in this period, with 6% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2020.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
39.2%
Customer Support
19.5%
Loyalty
16.6%
Pricing
6.1%
Onboarding
4.8%

Most feedback concerns Product Quality.

The most common complaint theme is Response Speed, making up 3.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100
35/100
signal score
  • Built from a negative-review share of 20.3% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
67.0%
4
29.0%
3
2.0%
2
0.2%
1
1.8%

Based on 600 analyzed reviews. Sentiment is slipping: 94.4% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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