Customereye

ACityDiscount

Home & Living • United Stateswww.acitydiscount.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

65/100
−3.4 vs. last month4.87 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#118of 675
Top 17% · Top Tier
#1 (best)#675 (worst)
#116Peer
#117Peer
#118This company
#119Peer
#120Peer

Overall Customer Sentiment

Category Leader

77% of reviews positive, 21% negative

77%
positive
  • Positive77%
  • Neutral2%
  • Negative21%

Sentiment Balance

Covering July 2026 — 8 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 999 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
19.7%
Delivery Shipping
19.0%
Product Quality
18.8%
Response Speed
14.6%
Pricing
7.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW23/100
23/100
signal score
  • •Built from a negative-review share of 20.6% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5★
91.2%
4★
7.0%
3★
0.6%
2★
0.1%
1★
1.1%

Based on 1,000 analyzed reviews. Sentiment is holding steady: 97.6% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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