Customereye

Access Training

Professional Certification & Skills • United Kingdomwww.accesstraininguk.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

58/100
+6.6 vs. last month4.85 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#115of 281
Top 41% · Upper Half
#1 (best)#281 (worst)
#113Peer
#114Peer
#115This company
#116Peer
#117Peer

Overall Customer Sentiment

Above Average

91% of reviews positive, 8% negative

91%
positive
  • Positive91%
  • Neutral1%
  • Negative8%

Sentiment Balance

Covering November 2024 — 46 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 11% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
26.8%
Product Quality
24.6%
Loyalty
17.4%
Onboarding
8.3%
Pricing
5.9%

Most feedback concerns Customer Support.

The most common complaint theme is Value For Money, making up 0.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW8/100
8/100
signal score
  • Built from a negative-review share of 8.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
95.5%
4
0.8%
3
0.0%
2
0.2%
1
3.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 94.8% of reviews in the last three months were positive, compared with 97.3% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis