Customereye

Access Mortgages

Lending & Consumer Finance • United Kingdomwww.accessmortgages.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

100 reviews over 1,335 days (about 2.3 per month). Busiest month: 9% of reviews. Languages: en 100%.

Overall Score

64/100
−33.3 vs. last month4.99 ★ average rating · 100 reviews
64/100 from 100 reviews over 14 months, moderate confidence.

Lending & Consumer Finance average: score 69.4, rating 4.54 stars, reply rate 48.3%, over 1,872 ranked companies · benchmark 30 Oct 2026

Score

63.6

Industry average 69.4

5.8 below average

Rating

4.99

Industry average 4.54

0.45 above average

Reply rate

—

Industry average 48.3%

not measured

Competitive Performance Rank

Among ranked Lending & Consumer Finance companies

#1238of 1872 ranked in Lending & Consumer Finance
Top 66% · Mid Packdown 141 from last month
#1 (best)#1872 (worst)
#1236Peer
#1237Peer
#1238This company
#1239Peer
#1240Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

95% of reviews positive, 4% negative

95%
positive
  • Positive95%
  • Neutral1%
  • Negative4%

Sentiment Balance

Covering October 2024 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Loyalty
Hidden
Customer Support
Hidden
Onboarding
Hidden
Hidden

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Lending & Consumer Finance