Customereye

A1lab

Healthcare & Medicalwww.a1lab.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 1,461 days (about 2.1 per month). Busiest month: 67% of reviews — one month dominates this sample. Languages: en 100%.

Overall Score

49/100
Short observation window (1461 days)
+2.8 vs. last month4.27 ★ average rating · 100 reviews
49/100 from 100 reviews over 3 months, limited confidence. trend not shown: window under six months. one month holds 67% of the reviews.

Healthcare & Medical average: score 66.5, rating 4.37 stars, reply rate 44.7%, over 2,990 ranked companies · benchmark 23 Oct 2026

Score

49.2

Industry average 66.5

17.3 below average

Rating

4.27

Industry average 4.37

0.10 below average

Reply rate

—

Industry average 44.7%

not measured

Competitive Performance Rank

Among ranked Healthcare & Medical companies

#2655of 2990 ranked in Healthcare & Medical
Top 89% · Bottom Tierdown 13 from last month
#1 (best)#2990 (worst)
#2653Peer
#2654Peer
#2655This company
#2656Peer
#2657Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

74% of reviews positive, 24% negative

74%
positive
  • Positive74%
  • Neutral2%
  • Negative24%

Sentiment Balance

Covering March 2022 — 11 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 9% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Response Speed
Hidden
Loyalty
Hidden
Pricing
Hidden
Problem Resolution
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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