Customereye

Snugz Mask Liners, by WakeWell

Healthcare & Medical • United Statessleepsnugz.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

34/100
+20.0 vs. last month3.00 ★ average rating · 594 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#606of 615
Top 99% · Bottom Tier
#1 (best)#615 (worst)
#604Peer
#605Peer
#606This company
#607Peer
#608Peer

Overall Customer Sentiment

Below Average

42% of reviews positive, 56% negative

42%
positive
  • Positive42%
  • Neutral2%
  • Negative56%

Sentiment Balance

Covering September 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 583 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Pricing
18.4%
Loyalty
15.5%
Delivery Shipping
15.4%
Product Quality
15.4%
Onboarding
8.1%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 18.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH65/100
65/100
signal score
  • Built from a negative-review share of 60.7% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.0avg rating
5
36.9%
4
8.9%
3
8.2%
2
9.6%
1
36.4%

Based on 594 analyzed reviews. Sentiment is holding steady: 61.5% of reviews in the last three months were positive, compared with 62.5% in the three months before that.

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