PlushCare Virtual Healthcare: online doctor

Healthcare & Medical • United Stateswww.plushcare.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

−21.0 vs. last month4.14 ★ average rating · 607 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#452of 615

Top 73% · Mid Pack

#1 (best)#615 (worst)

#450Peer

#451Peer

#452This company

#453Peer

#454Peer

Overall Customer Sentiment

Mid Pack

74% of reviews positive, 24% negative

74%

positive

Positive74%
Neutral2%
Negative24%

Sentiment Balance

Covering August 2026 — 11 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 55% of reviews in this period, with 46% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 602 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

17.8%

Product Quality

17.1%

Loyalty

16.5%

Response Speed

11.7%

Pricing

10.8%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 10.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH55/100

55/100

signal score

•Built from a negative-review share of 24.2% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

76.3%

4★

1.3%

3★

1.3%

2★

2.0%

1★

19.1%

Based on 607 analyzed reviews. Sentiment is slipping: 68.6% of reviews in the last three months were positive, compared with 75.0% in the three months before that.

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