1stDibs

Home & Living • United Stateswww.1stdibs.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

−20.5 vs. last month3.99 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#524of 675

Top 78% · Bottom Tier

#1 (best)#675 (worst)

#522Peer

#523Peer

#524This company

#525Peer

#526Peer

Overall Customer Sentiment

Below Average

72% of reviews positive, 26% negative

72%

positive

Positive72%
Neutral1%
Negative26%

Sentiment Balance

Covering December 2024 — 33 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

14.5%

Delivery Shipping

14.5%

Loyalty

12.2%

Customer Support

12.0%

Pricing

10.6%

Most feedback concerns Product Quality.

The most common complaint theme is Customer Support, making up 12.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100

39/100

signal score

•Built from a negative-review share of 29.0% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

70.2%

4★

4.0%

3★

2.2%

2★

1.7%

1★

22.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 83.0% of reviews in the last three months were positive, compared with 78.0% in the three months before that.

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