Customereye

1A Auto

Auto Parts & Accessories • United Stateswww.1aauto.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

62/100
3.98 ★ average rating · 733 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#30of 148
Top 20% · Top Tier
#1 (best)#148 (worst)
#28Peer
#29Peer
#30This company
#31Peer
#32Peer

Overall Customer Sentiment

Category Leader

66% of reviews positive, 33% negative

66%
positive
  • Positive66%
  • Neutral1%
  • Negative33%

Sentiment Balance

Covering July 2026 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 697 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
18.0%
Delivery Shipping
14.8%
Loyalty
13.9%
Product Quality
13.8%
Pricing
10.2%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 14.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH54/100
54/100
signal score
  • Built from a negative-review share of 33.0% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating
5
69.7%
4
3.3%
3
3.4%
2
2.7%
1
20.9%

Based on 733 analyzed reviews. Sentiment is slipping: 42.9% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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