Customereye

Wine Chateau

Food & Beverage • United Stateswinechateau.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

44/100
−2.5 vs. last month4.00 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#504of 551
Top 91% · Bottom Tier
#1 (best)#551 (worst)
#502Peer
#503Peer
#504This company
#505Peer
#506Peer

Overall Customer Sentiment

Below Average

64% of reviews positive, 33% negative

64%
positive
  • Positive64%
  • Neutral3%
  • Negative33%

Sentiment Balance

Covering September 2024 — 24 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 21% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
26.6%
Product Quality
13.9%
Customer Support
13.3%
Response Speed
10.9%
Pricing
10.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 26.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM46/100
46/100
signal score
  • •Built from a negative-review share of 38.3% across this company's analyzed reviews.
  • •9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating
5★
67.3%
4★
8.3%
3★
2.5%
2★
1.2%
1★
20.7%

Based on 600 analyzed reviews. Sentiment is improving: 88.6% of reviews in the last three months were positive, compared with 80.6% in the three months before that.

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