Based on public reviews and response behavior.
1,008 days of reviews, with a sparse monthly review flow. Busiest month: 20% of reviews. Languages: en 100%.
These figures describe an earlier period, not the last 12 months.
Kids & Family average: score 67.3, rating 4.39 stars, reply rate 43.8%, over 186 ranked companies · benchmark 4 Nov 2026
Score
53.4
Industry average 67.3
13.9 below average
Rating
4.13
Industry average 4.39
0.26 below average
Reply rate
—
Industry average 43.8%
not measured
Not ranked
no reviews in the last 12 months
79% of reviews positive, 21% negative
Covering March 2025, not the company's full review history.
Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 186 ranked companies in Kids & Family (benchmark 4 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.106 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.813). Review the worst months in the trend data to identify specific operational or product issues.
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