Based on public reviews and response behavior.
117 reviews over 186 days (about 19 per month). Busiest month: 18% of reviews. Languages: en 67%, fr 17%, de 5%.
Kids & Family average: score 68.3, rating 4.43 stars, reply rate 44.2%, over 203 ranked companies · benchmark 19 Oct 2026
Score
54.0
Industry average 68.3
14.3 below average
Rating
3.40
Industry average 4.43
1.03 below average
Reply rate
—
Industry average 44.2%
not measured
Among ranked Kids & Family companies
Only companies with enough recent, scoreable reviews are ranked.
60% of reviews positive, 40% negative
Covering October 2026 — 15 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 27% negative and 0% neutral.
Share of theme mentions
Themes extracted from 117 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 203 ranked companies in Kids & Family (benchmark 19 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.633 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 54.0 sits in the bottom quarter of about 200 ranked Kids & Family companies (25th percentile: 60, median: 71). The weakest topic and the reply rate are the two levers that move this score fastest.
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