Customereye

Whisky.Auction

General Retail & Marketplaces • United Kingdomwhisky.auction

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

53/100
4.66 ★ average rating · 603 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#169of 359
Top 47% · Upper Half
#1 (best)#359 (worst)
#167Peer
#168Peer
#169This company
#170Peer
#171Peer

Overall Customer Sentiment

Above Average

81% of reviews positive, 17% negative

81%
positive
  • Positive81%
  • Neutral2%
  • Negative17%

Sentiment Balance

Covering June 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 601 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
16.9%
Product Quality
15.6%
Customer Support
15.1%
Response Speed
12.3%
Loyalty
11.9%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW19/100
19/100
signal score
  • •Built from a negative-review share of 17.2% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
81.3%
4★
11.1%
3★
3.2%
2★
1.2%
1★
3.3%

Based on 603 analyzed reviews. Sentiment is holding steady: 94.7% of reviews in the last three months were positive, compared with 95.3% in the three months before that.

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