Wellhub

Software & Web Services • United Stateswellhub.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

−8.3 vs. last month2.83 ★ average rating · 828 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#189of 363

Top 52% · Mid Pack

#1 (best)#363 (worst)

#187Peer

#188Peer

#189This company

#190Peer

#191Peer

Overall Customer Sentiment

Mid Pack

50% of reviews positive, 49% negative

50%

positive

Positive50%
Neutral2%
Negative49%

Sentiment Balance

Covering August 2026 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 787 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.7%

Pricing

14.2%

Product Quality

12.7%

Communication

11.1%

Problem Resolution

10.7%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 19.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH84/100

84/100

signal score

•Built from a negative-review share of 48.6% across this company's analyzed reviews.
•26 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.8avg rating

5★

39.4%

4★

2.9%

3★

4.6%

2★

7.5%

1★

45.7%

Based on 828 analyzed reviews. Sentiment is slipping: 12.5% of reviews in the last three months were positive, compared with 22.2% in the three months before that.

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