Based on public reviews and response behavior.
200 reviews over 2 days (about 3044 per month). Busiest month: 94% of reviews — one month dominates this sample. Languages: unknown 52%, en 32%, es 4%.
Software & Web Services average: score 60.3, rating 4.05 stars, reply rate 35.6%, over 2,326 ranked companies · benchmark 31 Oct 2026
Score
51.4
Industry average 60.3
8.9 below average
Rating
4.54
Industry average 4.05
0.49 above average
Reply rate
—
Industry average 35.6%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
40% of reviews positive, 60% negative
Covering August 2026 — 200 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 1% neutral.
Based on 1 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 200 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,326 ranked companies in Software & Web Services (benchmark 31 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 86% of reviews against an industry average of 36%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 30 mentions with a sentiment score of 74.40/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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