Based on public reviews and response behavior.
416 reviews over 2,322 days (about 5.5 per month). Busiest month: 20% of reviews. Languages: en 82%, unknown 13%, es 4%.
Hobbies & Arts average: score 65.6, rating 4.46 stars, reply rate 31.7%, over 1,921 ranked companies · benchmark 30 Oct 2026
Score
71.5
Industry average 65.6
5.9 above average
Rating
4.17
Industry average 4.46
0.29 below average
Reply rate
—
Industry average 31.7%
not measured
Among ranked Hobbies & Arts companies
Only companies with enough recent, scoreable reviews are ranked.
78% of reviews positive, 22% negative
Covering August 2026 — 19 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 11% negative and 0% neutral.
Share of theme mentions
Themes from the 416 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,921 ranked companies in Hobbies & Arts (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.127 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
"Product Quality" is the strongest recurring theme in the reviews: 149 mentions with a sentiment score of 85.20/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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