Customereye

Xtool

Hobbies & Arts • United Statesxtool.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

67/100
+0.8 vs. last month4.72 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#93of 467
Top 20% · Top Tier
#1 (best)#467 (worst)
#91Peer
#92Peer
#93This company
#94Peer
#95Peer

Overall Customer Sentiment

Category Leader

79% of reviews positive, 19% negative

79%
positive
  • Positive79%
  • Neutral2%
  • Negative19%

Sentiment Balance

Covering August 2024 — 74 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 16% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
23.6%
Problem Resolution
15.5%
Response Speed
12.6%
Product Quality
11.0%
Communication
10.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW19/100
19/100
signal score
  • •Built from a negative-review share of 17.0% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
91.5%
4★
1.5%
3★
1.0%
2★
0.0%
1★
6.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 97.3% of reviews in the last three months were positive, compared with 96.5% in the three months before that.

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