World of Wool

Hobbies & Arts • United Kingdomwww.worldofwool.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

71/100

+4.1 vs. last month4.91 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#42of 467

Top 9% · Top Tier

#1 (best)#467 (worst)

#40Peer

#41Peer

#42This company

#43Peer

#44Peer

Overall Customer Sentiment

Category Leader

88% of reviews positive, 11% negative

88%

positive

Positive88%
Neutral0%
Negative11%

Sentiment Balance

Covering December 2024 — 92 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 10% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

24.2%

Product Quality

20.5%

Response Speed

18.3%

Loyalty

10.4%

Customer Support

10.0%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM24/100

24/100

signal score

•Built from a negative-review share of 23.7% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

94.5%

4★

3.3%

3★

1.0%

2★

0.7%

1★

0.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 98.7% of reviews in the last three months were positive, compared with 99.2% in the three months before that.

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