Customereye

Walkinpets

Pet Products & Supplies • United Stateswalkinpets.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

73/100
−49.1 vs. last month4.41 ★ average rating · 1,999 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#16of 263
Top 6% · Top Tier
#1 (best)#263 (worst)
#14Peer
#15Peer
#16This company
#17Peer
#18Peer

Overall Customer Sentiment

Category Leader

74% of reviews positive, 24% negative

74%
positive
  • Positive74%
  • Neutral2%
  • Negative24%

Sentiment Balance

Covering March 2025 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,991 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2025.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
19.1%
Product Quality
16.1%
Delivery Shipping
15.2%
Loyalty
13.5%
Response Speed
11.3%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100
45/100
signal score
  • Built from a negative-review share of 24.2% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
76.9%
4
6.6%
3
5.1%
2
3.1%
1
8.4%

Based on 1,999 analyzed reviews. Sentiment is slipping: 40.0% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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