Hurttaonline UK

Pet Products & Supplies • United Kingdomhurttaonline.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

59/100

−19.1 vs. last month4.91 ★ average rating · 560 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#116of 263

Top 44% · Upper Half

#1 (best)#263 (worst)

#114Peer

#115Peer

#116This company

#117Peer

#118Peer

Overall Customer Sentiment

Above Average

93% of reviews positive, 7% negative

93%

positive

Positive93%
Neutral0%
Negative7%

Sentiment Balance

Covering January 2024 — 14 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 556 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

22.4%

Delivery Shipping

18.0%

Customer Support

16.7%

Response Speed

14.3%

Loyalty

12.5%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100

29/100

signal score

•Built from a negative-review share of 13.7% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

94.1%

4★

4.3%

3★

0.7%

2★

0.0%

1★

0.9%

Based on 560 analyzed reviews. Sentiment is slipping: 94.4% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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