Pawfit

Pet Products & Supplies • United Kingdompawfit.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

67/100

4.45 ★ average rating · 694 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#52of 263

Top 20% · Top Tier

#1 (best)#263 (worst)

#50Peer

#51Peer

#52This company

#53Peer

#54Peer

Overall Customer Sentiment

Category Leader

80% of reviews positive, 19% negative

80%

positive

Positive80%
Neutral1%
Negative19%

Sentiment Balance

Covering April 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 669 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

16.1%

Loyalty

14.2%

Customer Support

13.2%

Onboarding

11.4%

Response Speed

11.1%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW11/100

11/100

signal score

•Built from a negative-review share of 19.2% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

71.8%

4★

14.7%

3★

5.2%

2★

3.9%

1★

4.5%

Based on 694 analyzed reviews. Sentiment is improving: 66.7% of reviews in the last three months were positive, compared with 60.0% in the three months before that.

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