Wagestream

Software & Web Services • United Kingdomwagestream.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

−73.3 vs. last month4.24 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#290of 363

Top 80% · Bottom Tier

#1 (best)#363 (worst)

#288Peer

#289Peer

#290This company

#291Peer

#292Peer

Overall Customer Sentiment

Below Average

65% of reviews positive, 32% negative

65%

positive

Positive65%
Neutral3%
Negative32%

Sentiment Balance

Covering November 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.2%

Product Quality

16.0%

Pricing

13.2%

Onboarding

11.8%

Response Speed

11.7%

Most feedback concerns Customer Support.

The most common complaint theme is Response Speed, making up 11.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH67/100

67/100

signal score

•Built from a negative-review share of 44.0% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

72.2%

4★

7.5%

3★

4.7%

2★

3.5%

1★

12.2%

Based on 600 analyzed reviews. Sentiment is slipping: 50.0% of reviews in the last three months were positive, compared with 81.3% in the three months before that.

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